What do you want to learn?

QT001: IT Service Management Awareness

 1 day

Our IT Service Management Awareness training program is designed and aligned with IT Service Management Best Practices to achieve the following objectives:

  1. To understand the basic IT Service Management framework, methodology and its life cycle
  2. To perform general assessment on what is basic requirement to implement Best practices IT Service Management in your organization

QT002: IT Service Mindset

 2 days

Our IT Service Mindset training program is designed and aligned with IT Service Management Best Practices to achieve the following objectives:

  1. To improve service delivery mindset
  2. To improve professional communication
  3. To obtain a good understanding of business organization, processes and impact

QT003: i-Strategy

 2 days

Learn to Develop an Effective IT Strategy by:

  1. Discovering  how to relate IT to the mainstream business.
  2. Learning methodology in developing IT strategy map.
  3. Letting your self to develop IT business performance measures.
  4. Testing your IT strategy relevance.