Date(s) - 16/01/2017 - 17/01/2017
9:00 am - 5:00 pm
Concorde Hotel Shah Alam
Is your team facing the following shortcomings?
- IT issues resolved but taking a long turnaround time.
- Do no really understand the IT operations and unable to react faster
- Very reactive but lack of pro-activeness
- Lack of listening and understanding the customer requests/issues
- Only do within their scope of world, not beyond
Then, this program is definitely for your team. IT customer and support effectiveness is a 2-day program which can help you and your team to understand and attend to the customer (internal or external) better and able to resolve the customer issues promptly.
Only limited to 20 spaces.
Bookings are closed for this event.