|File Size||178.35 KB|
|Create Date||March 18, 2016|
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This toolkit serves a base level of self-assessment for IT Department to gauge whether it has attempted or has adopted the ITIL Service Management best practice.
These questionnaires are not to test whether there is complete conformance with ITIL but aims to create awareness on how well the IT organization performing compared to ITIL Service Management best practice and management & control issues that may be addressed to improve the overall process capability.