Category Archives: General Insights

Malaysian CIO: Spend your IT budget wisely

By | General Insights, IT Operations | No Comments

Malaysian chief information officers (CIOs) are still spending their IT budgets in the wrong places.

Companies should be looking at hot and cold investments and spend less on cold technology like ERP where current tech is good enough, leaving more budget for hot investments like business intelligence and analytics.

Gartner’s recommendations are that Malaysian CIOs should consider cybersecurity as a priority now but also add artificial intelligence/cognitive computing investments as a priority for the future.

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Short Tips: 2 ways to reduce costs using IT

By | General Insights, IT Operations | No Comments

There are many ways to reduce costs, but I would like to share with you, 2 ways to reduce costs using IT and still keep your margins:

1. Invest: Cleverly invest into IT systems or technology that not heavily rely on the people to do mundane and routine work. Mundane and routine works tend to bore people and at certain time, you may face increase of staff turnover. This will significantly increase your company costs i.e. Additional time and money spent to onboard, train and coach new staff.

2. Automate: Relook at your current business process. Find manual and paper based processes that can be automated. Nowadays, there are a lot of free and cloud based systems that can help you to automate your business processes. This will increase efficiencies.


By | General Insights, IT Operations, Predictive Analytics | No Comments

Many of traditional Managed Service Provider (MSP) engagements delivered around fixed-pricing models, a big junk of the costs from this pricing model is the cost of IT labor.

For MSP to maintain its profitability, one well-known MSP company, InfoSys  has been making massive investments in software to automate as many processes as possible. As a result, the need to take thousands of people out of the process.

The software automation is geared towards Smart and Predictive Managed Services.  It features the big data analytics services capability in capturing massive amounts of machine data that can be used to diagnose potential problems long before they occur. Additionally profound technical advance is machine learning algorithms that promise to automate IT operations at levels of unprecedented scale.

While  MSP is forcing to look at the profitability and find ways to be more cost-effective, the customer is demanded to reduce the stress and overhead of IT security.

From that perspective, many “agentless” IT monitoring tools are starting to incorporate machine learning algorithms to identify and help resolve potential issues before they become a problem.

For MSPs, the goal going forward is no longer how quickly they can fix an IT issue, but rather what can be done to prevent it from occurring in the first place. Given the current level of IT complexity most organizations face today, there is an assumption that something will go wrong with IT sooner or later. It’s the role of the MSP to mitigate the impact of that complexity on the business.

Evolution of IT monitoring and management systems

By | General Insights, Predictive Analytics | No Comments


Some of the driving factors why there is an increasing trend and demand in IT Operation Analytics.

  1.  One is the people. Traditionally operational folks are recognized by their ability to solve problems. However, the amount of problems is growing due to the complexity and rapid pace of change in IT environments, while the amount of people is not (the infamous “do more with less” strategy), so you need to find a way to reduce the amount of fires.
  2. Another factor is high complexity. The modern infrastructure combines elements of physical/virtual/cloud environments. The infrastructure and software used is multi-tiered, and mixes legacy and modern technologies. On top of each environment component comes with tons of configuration to accommodate needs of different users or clients. All of them switched to DevOps and Agile development, changing their environment and systems every day. Complex environments which change all the time increase the number of fires that need to be put out.

One of the approaches to reduce fires is to recognize what is happening in your environment that can lead to trouble. Big data and IT analytics are part of that. If you want to identify issues proactively — performance, capability, and security — you need to use all of the IT operational data and analyze it.


Internet of Things

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For the past two weeks I have been toying with the word “Internet of Things” or widely known as IoT. It started when I attended the 54hours Hackathon Startup Bootcamp at MAGIC and the idea of Qaut came about.

Since then, the law of attraction kicks in and I came about to read and discuss topics around the internet of things and the Analytics of Things (AoT).

What exactly is the Internet of Things (IoT)?

Well, simply said, it is EVERYTHING that is connecting and with an on and off switch to the Internet (and/or to each other).  The relationship will be between people-people, people-things, and things-things.

This includes everything from cell phones, coffee makers, washing machines, headphones, lamps, wearable devices and almost anything else you can think of. This also applies to components of machines, for example a jet engine of an airplane or the drill of an oil rig.

It is like we are now living in the MATRIX! The movie that hits our world in 1999, is now making a lot of sense to me!

The analyst firm Gartner says that by 2020 there will be over 26 billion connected devices! That’s a lot of connections and endless business opportunities!

We are living in the world that it is no longer a science fiction – it’s science fact. IoT brings the physical and digital world together, it will revolutionize our lives.

Qaaf Malaysia